Refund policy
At Dream Team Collectibles, we value transparency and clarity in all transactions. For this reason, we have established a strict return and exchange policy applicable exclusively to our online store at DreamTeamPR.net. By making a purchase, the customer agrees to the following terms:
1. General Conditions
1. No Returns or Exchanges: Returns or exchanges are not accepted unless there is a verified error in the shipment made by Dream Team Collectibles.
2. Shipping Damages: We are not responsible for damages that occur during package transit. Once the package leaves our facilities, any claims must be filed directly with USPS Postal Service.
3. All Sales Are Final: Please review the product descriptions and images carefully before completing your purchase.
2. Cases Where Returns or Exchanges Are Accepted
Returns or exchanges will only be accepted under the following circumstances:
• Shipping Error: If we ship an incorrect product that does not match the order.
• Missing Item: If any item from your order is not included in the shipped package.
Process for Approved Returns and Exchanges:
1. Notify us of the issue within 24 hours of receiving the package.
2. Email info@dreamteampr.com with the following information:
• Order number.
• Detailed description of the issue.
• Clear photographs of the received package and its contents.
3. Once the claim is approved, you will receive instructions on how to proceed.
3. Shipping Damages
• Dream Team Collectibles is not responsible for damages incurred during transit.
• Claims for damaged items must be filed directly with USPS Postal Service, following their procedures and timelines.
4. Time Limit to Report Issues
• All claims must be reported within 24 hours of receiving the package.
• Claims submitted after this period will not be addressed.
5. Products Not Eligible for Returns or Exchanges
• Promotional or discounted items.
• Items that show signs of use or have been opened.
• Collectible items whose mint condition has been compromised.
• Minor packaging damages (e.g., dents, scratches, or tears) caused during transit.
6. Shipping for Approved Exchanges
If an exchange or return is approved:
• The customer is responsible for all shipping costs associated with returning the incorrect item.
• Once the item is received and verified, we will proceed with the exchange (if applicable).
7. Order Cancellations
• Cancellations are not accepted once the order has been processed.
8. Liability Disclaimer
Dream Team Collectibles is not responsible for:
• Delivery delays caused by the postal service.
• Packages lost or stolen after being marked as delivered by USPS.
This policy ensures efficient and responsible management of orders while maintaining our commitment to quality operations. For additional inquiries, contact us at 787-846-1181 or email us at info@dreamteampr.com.
Dream Team Collectibles reserves the right to modify this policy at any time.